Engaging in Productive Conflict - Why and How

Engaging in Productive Conflict - Why and How Conflict in teams is inevitable and necessary. As we work together in our agile and project teams, engaging in productive, constructive conflict is essential for building commitment for decisions and ensuring ownership for outcomes. By increasing self-awareness around our conflict behaviors, we can effectively respond to the uncomfortable and unavoidable challenges of team conflict. With Productive Conflict, learners will: • Discuss why productive conflict is an essential behavior for a cohesive, high performing team • Explore destructive and productive conflict behaviors • Understand how to manage our responses to conflict situations • Examine techniques to create an environment for all team members to be heard, considered and understood



Mote, Gale