Navigating through tough moments

We’ve all had tough moments –tensions were running high or we weren’t “at our best”, and then a moment of misunderstanding or disagreement tipped us (or the person in front of us) over the edge into something ugly. We can anticipate and manage these moments with a little more grace, so they don’t become a distraction. Learn to navigate through moments of conflict by focusing on making the situation safe, valuing other human beings, finding common purpose, demonstrating candor, and practicing effective communication. Built on foundations of self-management and other-awareness, this five-step framework is easy to remember to apply.



Waugh, Sinikka