Transforming the Customer Experience through Business Architecture


Business Architects have the opportunity to play a critical role in helping organizations transform their vision into reality. This session will discuss practical tips for how to align business capabilities with strategic objectives and how to identify investment opportunities through a capability-based planning approach.

Sessions one and two will build upon one another by using a Case Study approach. Individuals will gain practical experience by attending either session but the best experience will be achieved by attending both.




Salaski, Pat